Shipping policy

Official Business Information

Luravexo™

Luravexo™ is owned and operated by Shenzhen Mingtu Weishi Technology Co., Ltd.

Shipping Policy

Thoughtful Products. Clear Delivery Expectations.

Thank you for choosing Luravexo™.

Our wardrobe care, organization and dressing systems are prepared and dispatched with the same attention to detail that defines the products themselves.

This Shipping Policy explains how orders are processed, how long delivery may take, how shipping charges are determined, how tracking works, and what to do if a shipment is delayed or appears to be lost.

Please review the information below before placing your order so you have a clear understanding of the expected fulfillment and delivery process.

Order Processing

1–5 Business Days

Orders are generally prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Processing includes order verification, product preparation, packaging and transfer to the appropriate shipping partner.

Business days do not include weekends or public holidays.

During periods of unusually high order volume, promotional events or other exceptional circumstances, processing may require additional time. Where a significant delay affects your order, our team may contact you using the information provided during checkout.

Estimated Delivery Time

5–14 Business Days After Dispatch

Standard transit generally takes approximately 5–14 business days after the order has been dispatched.

When combined with the usual 1–5 business day processing period, many orders are expected to arrive within approximately 6–19 business days from the date of purchase.

Delivery estimates are not guaranteed arrival dates. Actual transit time may vary according to destination, carrier routing, customs procedures, local delivery conditions, weather, peak-season volume and other factors outside normal processing control.

Shipping Charges

Clear Costs Before You Complete Your Order

Free standard shipping is available on eligible U.S. orders of $70 or more.

For orders below the free-shipping threshold, or where another shipping method is selected, the applicable shipping charge is calculated and shown during checkout.

Shipping charges may vary based on destination, order size, package characteristics and the shipping service available for the delivery address.

Fulfillment & Shipping Origin

Orders May Be Fulfilled From Different Facilities

Luravexo™ may fulfill orders from our own or partner facilities depending on product availability, inventory location and the final delivery destination.

As a result, the physical shipping origin shown in your tracking information may differ from our registered business address.

We do not represent every order as being dispatched from a local warehouse. The fulfillment location is determined by the route that is appropriate for the order and available inventory.

Order Tracking

Follow Your Shipment After Dispatch

Once your order has been shipped, a shipping confirmation will be sent to the email address provided at checkout.

Where tracking is available, the confirmation will include the tracking number or relevant shipment information provided by the carrier.

Please allow some time after receiving the shipping confirmation for the carrier's tracking system to display its first movement or scan.

International Shipping

Worldwide Delivery

Luravexo™ currently accepts eligible orders for delivery to international destinations.

International transit times may differ from domestic estimates because shipments can be affected by destination-country procedures, carrier networks and customs clearance.

Import duties, taxes or customs charges may apply depending on the destination and local regulations. Any such charges are determined by the relevant authorities or delivery providers and may be collected separately where applicable.

Multiple-Package Orders

Your Order May Arrive Separately

In some cases, products from the same order may be stored or prepared at different fulfillment locations.

When this occurs, the order may be divided into more than one shipment and the packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

Delivery Information

Please Review Your Address Carefully

Customers are responsible for providing complete and accurate delivery information during checkout.

Please review the recipient name, street address, apartment or unit number, city, state or province, postal code, country and contact details before completing your order.

If you notice an address error shortly after ordering, contact our customer service team as soon as possible. We will review the request, although changes cannot always be guaranteed once an order has entered processing or has been transferred to a carrier.

Shipping Delays

If Tracking Stops Updating

Carrier tracking can occasionally remain unchanged for several days while a package moves between distribution points or passes through customs.

If your shipment has exceeded the expected delivery window or the tracking information has not updated for an extended period, please contact Luravexo™ customer service.

Include your order number and relevant tracking information so our team can review the shipment status and determine the appropriate next step.

Lost or Missing Packages

We Will Review Delivery Problems With You

If a shipment appears to be lost, remains significantly delayed, or cannot be reasonably located, please contact our customer service team rather than assuming the matter is closed.

We may review available tracking records, carrier information and delivery details before determining an appropriate resolution.

A carrier scan showing “Delivered” does not automatically prevent you from contacting us about a package you cannot locate. Please provide the order number and relevant details so the circumstances can be reviewed.

Delivery Attempts

Carrier Instructions May Vary

Depending on the destination and carrier, a signature, collection from a local facility, additional delivery instructions or another delivery attempt may be required.

Please monitor your tracking information and respond to reasonable carrier notices where necessary to help complete delivery.

Shipping Support

Need Help With a Shipment?

For questions about processing, tracking, delivery delays or missing packages, please contact our customer service team.

service@luravexo.com

Customer Service Phone:
+86 135 3023 0265

Customer Service Hours:
Daily, 07:00–22:00

For an existing order, please include your order number, the email address used at checkout and a brief description of the shipping issue.

Our Approach

Clear Expectations From Checkout to Delivery

Luravexo™ is built around considered systems and clear organization. We apply the same principle to the order experience.

Customers should be able to understand how an order is processed, when it is expected to arrive, how it can be tracked and where to ask for help if something does not go as expected.

Thank you for choosing Luravexo™.