Payment Option

Official Business Information

Luravexo™

Luravexo™ is owned and operated by Shenzhen Mingtu Weishi Technology Co., Ltd.

Payment Information

A Clear and Secure Checkout Experience

Luravexo™ is committed to providing a straightforward checkout experience for customers purchasing our wardrobe organization, dressing and garment care systems.

Available payment methods are displayed during checkout and may vary depending on your location, device, currency availability and the payment services supported for your order.

Please review your order total, delivery information and selected payment method carefully before completing your purchase.

Transaction Currency

Payments Are Processed in USD

Store transactions are processed in United States Dollars (USD).

If your bank account, credit card or payment account is denominated in another currency, your payment provider or card issuer may convert the transaction into your local currency.

Any exchange rate, currency conversion charge or international transaction fee applied by your bank or payment provider is determined independently by that provider and is not controlled by Luravexo™.

PayPal

Pay Through Your PayPal Account

Where PayPal is available at checkout, selecting it will transfer you to PayPal's payment environment to complete the transaction.

Depending on PayPal availability in your region, you may be able to complete payment by signing in to an existing PayPal account or by using another payment option presented by PayPal.

Payment information entered directly within PayPal is handled through PayPal's own payment infrastructure rather than being entered into a Luravexo™ account page.

After the payment process is completed successfully, you should be returned to the order confirmation stage of checkout.

Credit & Debit Cards

Use an Eligible Card at Checkout

Major credit and debit card options may be available depending on your checkout location and the payment services enabled for the order.

The card brands currently available to you will be displayed directly during checkout.

Card transactions are submitted through the authorized payment processing services connected to our checkout system.

Luravexo™ does not require customers to send complete card numbers, security codes or other sensitive card credentials to our customer service email.

Payment Security

Protected Through Secure Checkout Technology

Payment information submitted during checkout is handled through secure payment technology and the payment processors made available through our store.

We take reasonable steps to maintain a secure checkout environment and to limit unnecessary exposure of sensitive payment credentials.

For your own security, please never send full credit card details, passwords, PIN numbers or security codes to service@luravexo.com.

Payment Authorization

If Your Payment Is Declined

A payment may occasionally be declined or remain incomplete even when the card or account appears valid.

This can happen because of bank authorization rules, incorrect billing information, transaction limits, security checks, insufficient available funds or restrictions applied by the payment provider.

If your payment is declined, please first confirm that your billing information is correct and that your payment method is authorized for the transaction.

If the issue continues, your bank, card issuer or payment provider may be able to provide more information about the authorization decision.

Pending Charges

Temporary Authorizations May Appear

In some situations, your bank or payment provider may display a temporary authorization or pending charge while a payment is being verified.

A pending authorization does not always mean that a completed order has been created.

If you are unsure whether your order was successfully placed, check for an order confirmation and contact our customer service team before attempting multiple additional payments.

Duplicate or Unexpected Charges

Contact Us Before Placing Another Order

If you believe you have been charged more than once for the same purchase, please review your order confirmations and payment records.

Some entries may represent temporary payment authorizations rather than separately completed transactions.

If the issue remains unclear, contact service@luravexo.com and provide your order number, checkout email address and a description of the payment issue.

Please do not send full card numbers or security codes when contacting us.

Order Confirmation

Your Order Is Confirmed After Successful Checkout

When your payment and checkout are completed successfully, an order confirmation should be provided using the contact information entered during checkout.

Please review the confirmation carefully and retain your order number for future reference.

If payment appears to have been completed but you do not receive an order confirmation, contact our customer service team so the transaction can be reviewed.

Billing Information

Accuracy Helps Prevent Payment Delays

Please enter your billing information carefully during checkout.

Where required by the payment processor, the billing name, address and other information may need to correspond with the information associated with your payment method.

Incorrect or incomplete billing details can result in a failed or delayed authorization.

Refunded Payments

Approved Refunds Return to the Original Payment Method

Where a refund is approved under the applicable return, cancellation or order-resolution terms, it will generally be issued to the original payment method used for the purchase.

After a refund has been submitted, the time required for the amount to appear in your account can vary depending on your bank, card issuer or payment provider.

Please refer to the applicable Return & Refund Policy for the conditions and processing rules governing refunds.

Order Verification

Some Transactions May Require Additional Review

To help protect customers and the integrity of our store, certain orders may be subject to additional verification before fulfillment.

This can occur when payment information, order details or transaction activity requires clarification.

If additional information is reasonably required to review an order, our team may contact you using the details provided during checkout.

Payment Support

Need Help With a Checkout or Payment Issue?

If you have a question about a Luravexo™ order, payment confirmation, duplicate charge, refund or checkout issue, please contact our customer service team.

service@luravexo.com

Customer Service Phone
+86 135 3023 0265

Customer Service Hours
Daily, 07:00–22:00

For an existing purchase, please include your order number and the email address used during checkout so our team can identify the relevant order more efficiently.

Our Payment Approach

Simple Information. Clear Expectations.

Luravexo™ is designed around considered organization and functional clarity, and we apply the same principle to the purchasing experience.

Before completing checkout, customers should be able to see the order total, the payment methods currently available and the information required to complete the transaction.

If something about your payment or order is unclear, our customer service team is available to review the matter with you.