Privacy policy

Official Business Information

Luravexo™

Luravexo™ is owned and operated by Shenzhen Mingtu Weishi Technology Co., Ltd.

Privacy Policy

How We Handle Personal Information

Last updated: September 30, 2026

This Privacy Policy explains how Luravexo™ and Shenzhen Mingtu Weishi Technology Co., Ltd. collect, use, disclose and otherwise process personal information when you visit our website, place an order, communicate with customer service or otherwise interact with our store.

We believe privacy information should be understandable rather than hidden behind complicated language.

This policy is intended to explain what information may be collected, why it may be needed, who may receive it and what choices may be available to you depending on applicable law.

01 — Personal Information

What We Mean by Personal Information

Personal information generally means information that identifies you, relates to you or can reasonably be linked to you.

Information that has been aggregated, anonymized or de-identified so that it cannot reasonably identify an individual may not be treated as personal information under applicable law.

02 — Information We May Collect

Information Needed to Operate the Store

Depending on how you interact with Luravexo™, we may collect or process categories of information such as the following:

03 — Where Information Comes From

Information May Reach Us in Several Ways

Personal information may be collected:

04 — How We Use Personal Information

Information Is Used to Operate and Support Your Order

Depending on the circumstances, we may use personal information for purposes including:

05 — Order Fulfillment

Your Information Helps Us Complete the Purchase

When you place an order, certain personal information is required so the transaction can be processed and the product can reach the correct destination.

For example, your name, delivery address, email address, telephone number, order details and payment confirmation may be used to prepare the shipment, provide tracking updates and respond to order-related questions.

06 — Payment Information

Payments May Be Processed by Authorized Providers

Payment transactions may be handled by third-party payment processors made available through our checkout system.

These providers may process payment information necessary to authorize and complete your transaction.

Luravexo™ does not ask customers to send complete payment-card numbers, card security codes, PIN numbers or account passwords through ordinary customer service email.

07 — How Information May Be Disclosed

Only Where Needed for Legitimate Store Operations

We may disclose personal information to service providers and other parties where reasonably necessary to operate the store or complete a transaction.

Examples may include:

These disclosures do not mean that every provider receives every category of information. Information should be limited to what is reasonably relevant to the service being performed.

08 — Cookies & Similar Technologies

Supporting Store Functionality

Our website may use cookies, pixels and similar technologies to support checkout, remember preferences, understand website performance, maintain security and improve the shopping experience.

Some technologies may be operated by third-party service providers that support our website or store functions.

Depending on where you live, you may have choices regarding certain categories of cookies or data processing.

09 — Marketing Communications

You Can Change Your Communication Preferences

Where permitted and where you have provided the necessary consent, Luravexo™ may use contact information to send promotional or marketing communications.

You may choose to stop receiving promotional email communications using the unsubscribe method provided in those messages where applicable.

Even if you opt out of promotional communications, we may still send non-promotional messages relating to orders, refunds, account security or customer service.

10 — Information Security

Reasonable Safeguards Matter

We take reasonable organizational and technical measures intended to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no website, network, transmission method or storage system can be guaranteed to provide absolute security.

Please avoid sending sensitive information through unsecured communication channels when it is not necessary.

11 — Data Retention

Information Is Not Kept Without Purpose

How long we retain personal information depends on why it was collected, the nature of our relationship with you and applicable legal, accounting, tax, dispute-resolution and regulatory requirements.

For example, certain order and transaction records may need to be retained after a purchase has been completed in order to support refunds, disputes, accounting obligations or other legitimate business requirements.

12 — Children's Information

Our Store Is Intended for Adult Customers

Our services are not directed toward children and we do not knowingly seek to collect personal information from children in circumstances where parental or guardian authorization is legally required.

If you believe a child has submitted personal information to us improperly, please contact service@luravexo.com so the matter can be reviewed.

13 — Your Privacy Rights

Rights May Differ Depending on Where You Live

Depending on applicable privacy law and your location, you may have certain rights relating to personal information.

These may include:

These rights are not absolute and may be subject to exceptions under applicable law.

14 — Exercising Your Rights

Contact Our Customer Service Team

Privacy requests may be submitted to:

service@luravexo.com

Please clearly describe the request and provide enough information for us to identify the relevant account or transaction.

We may need to verify your identity before completing certain privacy requests where permitted or required by law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15 — Authorized Requests

Requests Made on Someone Else's Behalf

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may request reasonable evidence that the agent has authority to act for you.

We may also need to verify your identity directly before completing the request.

16 — International Processing

Your Information May Be Processed Across Borders

Because our store may use service providers, payment processors, technology providers, fulfillment providers and logistics partners in different countries, personal information may be transferred to, stored in or processed outside the country where you live.

Where required by applicable law, appropriate contractual or legal safeguards may be used for international transfers.

17 — Third-Party Services

Other Providers Have Their Own Privacy Practices

Certain technologies or services involved in checkout, payment, delivery or other store functions may be operated independently by third parties.

Their processing of personal information may also be governed by their own privacy notices and legal obligations.

Luravexo™ does not control the independent privacy practices of unrelated third-party services.

18 — Business & Legal Disclosures

Certain Circumstances May Require Disclosure

Personal information may be disclosed where reasonably necessary in connection with a merger, restructuring, financing, sale of business assets or similar business transaction.

Information may also be disclosed where required to comply with valid legal obligations, regulatory requirements or lawful government requests, or where reasonably necessary to protect our rights or those of others.

19 — Privacy Questions & Complaints

Contact Us if You Have a Concern

If you have a question or complaint about how personal information is handled, please contact us first so we can review the matter.

service@luravexo.com

Depending on where you live, you may also have the right to contact or lodge a complaint with an applicable data protection or privacy authority.

20 — Changes to This Privacy Policy

We May Update This Policy When Practices Change

This Privacy Policy may be updated from time to time to reflect changes in our business practices, service providers, technology or applicable legal requirements.

When the policy is revised, the updated version and applicable “Last updated” date will be displayed on this page.

21 — Privacy Contact

The Company Responsible for This Store

For purposes of applicable privacy and data-protection requirements, Shenzhen Mingtu Weishi Technology Co., Ltd. is the business entity responsible for Luravexo™ and for the personal information processing described in this policy, subject to the independent responsibilities of third-party service providers where applicable.

Legal Company Name
Shenzhen Mingtu Weishi Technology Co., Ltd.

Business Address
Room 413, Building 2, No. 1 Mawu Road, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China

Privacy & Customer Support Email
service@luravexo.com

Customer Service Phone
+86 135 3023 0265

Customer Service Hours
Daily, 07:00–22:00