Return and refund policy

Official Business Information

Luravexo™

Luravexo™ is owned and operated by Shenzhen Mingtu Weishi Technology Co., Ltd.

Return & Refund Policy

A Clear Process When Something Is Not Right

We want every Luravexo™ purchase to arrive as expected and fit naturally into your wardrobe environment.

If you need to return an eligible product, report a damaged or incorrect item, or ask a question about a refund, the terms below explain how the process works.

Please contact our customer service team before sending any product back. This allows us to review the request and provide the correct return instructions where applicable.

Return Window

90 Days From Delivery

Eligible products may be returned within 90 calendar days after delivery.

The return period begins on the date the order is recorded as delivered to the delivery address associated with your purchase.

Return requests submitted after the applicable 90-day period may not be eligible for acceptance unless otherwise required by applicable law.

Return Eligibility

Conditions for a Standard Return

For a standard preference-based return, the product should generally be returned in the same condition in which it was received.

If you are uncertain whether your product qualifies, contact service@luravexo.com before sending it anywhere.

How to Request a Return

Contact Us Before Shipping the Product

To begin a return request, contact our customer service team at:

service@luravexo.com

Please include enough information for us to identify and review your request.

Our customer service team will review the information and provide the next steps where the return is eligible.

Return Address

Please Wait for the Approved Return Instructions

Our business registration address is not necessarily the location used for product returns.

Once a return request has been reviewed and approved, Luravexo™ will provide the appropriate return warehouse address together with the applicable return instructions.

Products sent to an unauthorized address may experience processing delays or may not be identifiable as an approved return.

Return Shipping Costs

Who Pays for Return Shipping?

Preference-Based Returns

If an eligible return is requested because you changed your mind, ordered the wrong size or configuration, or no longer want the product for another preference-based reason, the customer is generally responsible for the return shipping cost.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.

After reviewing the circumstances, we will provide an appropriate replacement, refund, return arrangement or other reasonable solution at no additional cost to the customer where the issue is attributable to the product or fulfillment error.

Damaged or Incorrect Orders

Please Inspect Your Order After Delivery

We recommend checking the package and product shortly after delivery.

If you notice shipping damage, missing components, an incorrect product, or another material issue, contact service@luravexo.com with your order number and clear photos or videos where relevant.

Our team will review the information provided rather than automatically treating every issue as a standard preference-based return.

If the issue is confirmed to result from damage, defect or fulfillment error, we will work with you on an appropriate resolution.

Exceptions

Items That May Not Qualify for a Standard Return

Certain products may have different return eligibility because of their condition or the way they were produced.

Examples may include:

These exceptions do not remove rights that may apply when an item arrives damaged, defective, incorrect or materially different from its description.

If you are unsure whether an item is eligible, contact us before sending the product back.

Exchanges

Changing to a Different Product or Configuration

If you would like a different product, finish, size or configuration, contact our customer service team before returning your original order.

Depending on availability and the circumstances of the request, we may recommend returning the eligible original product and placing a separate order for the preferred item.

This approach can help avoid unnecessary delays when the replacement product has limited availability.

European Union Orders

14-Day Withdrawal Rights Where Applicable

For eligible merchandise delivered to consumers in the European Union, applicable consumer law may provide a statutory right to withdraw from certain distance purchases within 14 days without giving a reason.

Statutory exceptions may apply to certain customized, personalized or otherwise exempt products.

Where the statutory withdrawal right applies, please contact service@luravexo.com within the applicable period so we can provide the relevant return instructions.

Nothing in this policy is intended to limit mandatory consumer rights that cannot legally be excluded.

Refund Process

What Happens After We Receive Your Return?

When an approved return reaches the designated return location, it will be reviewed to confirm the returned product and its condition.

We will notify you after the review and let you know whether the refund has been approved.

Where a return does not match the approved request or arrives with unexpected post-delivery damage, our team may contact you for additional information before completing the review.

Refund Timing

Refunds Return to the Original Payment Method

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Once we have submitted the refund, your bank, card issuer or payment provider may require additional time to post the funds to your account.

This additional banking or payment-processing period is outside the direct control of Luravexo™.

If more than 15 business days have passed after we confirmed that your refund was issued and you still cannot locate it, please contact:

service@luravexo.com

Original Shipping Charges

Shipping Refunds Depend on the Reason for Return

For preference-based returns, original shipping charges may not be refundable where those charges were already used to provide the original delivery service.

If the return is required because we sent an incorrect item or because a confirmed product or fulfillment problem occurred, the resolution will be handled separately from a standard preference-based return.

Orders Already Shipped

Returns Begin After Delivery

Once an order has already been dispatched, it may no longer be possible to stop or redirect the shipment.

If you no longer want an order that has already shipped, please wait for delivery and contact our customer service team regarding return eligibility.

Any separate order-cancellation terms displayed elsewhere on our website should be read together with this policy.

Return & Refund Support

Questions About Your Order?

If you need help determining whether your order qualifies for a return, have questions about an approved return, or need assistance locating a refund, contact our customer service team.

service@luravexo.com

Customer Service Phone
+86 135 3023 0265

Customer Service Hours
Daily, 07:00–22:00

Please include your order number whenever possible so we can locate the relevant purchase more efficiently.

Our Approach

Clear Rules Before and After Purchase

Luravexo™ is designed around thoughtful organization and clear systems. We believe the same principle should apply to customer service.

Customers should know how long they have to request a return, how to begin the process, where the product should be sent, who is responsible for return shipping and when an approved refund can be expected.

If the circumstances of your order are unclear, contact our team before returning the product so the appropriate next step can be confirmed.