Contact Us

Contact Luravexo™

Questions About Your Order or Our Wardrobe Systems?

Our customer service team is available to assist with questions about Luravexo™ products, orders, delivery, returns, product information and general store support.

Whether you are checking an existing order, learning more about a wardrobe component, or need help understanding the next step after a purchase, please contact us using the information listed on this page.

We aim to keep communication clear, practical and easy to follow so that you always know where to direct a question when you need assistance.

Email Support

Send Us the Details

service@luravexo.com

Email is recommended for order questions, shipping concerns, return requests, product inquiries and situations where supporting details need to be reviewed.

If your message concerns an existing purchase, please include your order number and the email address used during checkout.

For product-related concerns, adding the product name and a clear description of your question will help our team review the request more efficiently.

Phone Support

Speak With Our Customer Service Team

+86 135 3023 0265

Our customer service line is available for general store questions, product support and order-related assistance during our published service hours.

If you are calling about an existing order, please have your order number available so the relevant information can be identified more quickly.

Customer Service Hours

Daily Support

07:00–22:00, Daily

Messages received outside customer service hours can still be submitted and will be reviewed during the next available service period.

Response times may vary depending on request volume and the information required to review a specific order or support case.

For Existing Orders

Help Us Locate Your Order Quickly

When contacting Luravexo™ about an existing order, please provide as much relevant information as possible.

Providing complete information at the beginning of the conversation can reduce unnecessary back-and-forth and make it easier for our team to understand the situation.

Returns & Order Issues

Contact Us Before Sending a Return

If you would like to request a return or report a damaged, incorrect or otherwise problematic item, please contact our customer service team before sending anything back.

Once the request has been reviewed and approved where applicable, our team will provide the relevant return instructions and the appropriate return destination.

Please do not automatically send returns to our business registration address unless our customer service team specifically instructs you to do so.

About Our Service Approach

Clear Support for a More Considered Wardrobe Experience

Luravexo™ is built around thoughtful wardrobe organization, garment transition, dressing preparation and modular storage systems.

We apply the same approach to customer service: information should be clear, responsibilities should be understandable, and customers should know exactly how to reach the company operating the website.

If something is unclear before or after your purchase, contact us and provide the relevant details so our team can review the matter properly.